Refund Policy, Terms & Conditions
Refund & Cancelation Policy
If you are not 100% satisfied with the quality of our Matcha tea (even if the product is opened) you can either return your order for a full refund or exchange it for something else.
You can return or exchange your purchase for up to 60 days from the purchase date. You can submit a request to cancel your order at any time prior to shipment. To request a cancellation of your order, please contact our Customer Service
If your order is canceled, your refund credit will usually appear on your card 3-7 business days after we process your refund request.
What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address and phone number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
The mailing address and phone number you provide for order processing, will only be used to ship your order.
The email address will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Terms and Conditions
Please read these Terms and Conditions ("Agreement", "Terms and Conditions") before using MatchaKyoto.com ("the Site") operated by Greenline LTD. ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at MatchaKyoto.com
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
The Site and its original content, features and functionality are owned by Greenline LTD. and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by MatchaKyoto.com
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws, without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
If you have any questions about this Agreement, please Contact Us.